Privacy Policy

Effective Date: 21 August 2026

Marketupp respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Marketupp collects, uses, stores and protects information when you visit marketupp.com, submit an enquiry or communicate with us regarding our digital marketing services.

By using this website or voluntarily sharing your information with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Marketupp collects only the information reasonably required to understand your enquiry, communicate with you and provide our services.

Information You Provide

When you submit a contact form or communicate with us, we may collect:

• Your name
• Email address
• Phone number
• Business or brand name
• Website or social media profile
• Service requirements
• Business goals and marketing challenges
• Estimated marketing budget
• Information included in your message
• Any documents or materials you voluntarily share with us

If you become a client, we may also collect the business, billing and project information required to prepare proposals, agreements, invoices and deliverables.

Please do not submit confidential, financial or sensitive personal information unless it is specifically required for an agreed service.

Information Collected Automatically

When you visit our website, our hosting provider, WordPress installation and website security tools may automatically record limited technical information, including:

• IP address
• Browser and device type
• Operating system
• Date and time of access
• Pages visited
• Referring website
• General website activity
• Technical error and security logs

This information is generally used to maintain website security, understand performance and improve the visitor experience.

2. How We Use Your Information

Marketupp may use the information collected through this website to:

• Respond to your enquiry
• Understand your business and marketing requirements
• Schedule a discovery call or meeting
• Recommend relevant services
• Prepare a proposal, quotation or service agreement
• Deliver and manage agreed digital marketing services
• Communicate about projects, timelines and deliverables
• Provide customer support
• Maintain business and accounting records
• Improve our website, services and communication
• Measure website performance and visitor activity
• Protect the website against spam, misuse and security threats
• Comply with applicable legal requirements
• Resolve disputes or enforce an agreement

We will not use your information for an unrelated purpose without an appropriate reason or your consent where required.

3. Digital Marketing and Client Data

Marketupp provides services such as social media management, search engine optimisation, performance marketing, video editing, personal branding and WordPress website design.

When providing these services, a client may give us access to business accounts, content, analytics, advertising platforms or other project-related information.

Such access is used only to perform the agreed service. We do not claim ownership of client data, content or accounts.

Clients are responsible for ensuring that any customer, employee or audience information shared with Marketupp has been collected lawfully and can legally be used for the intended project.

Account access, passwords and other sensitive credentials should be shared only through a secure method agreed upon during the project—not through the public website contact form.

4. Cookies

Marketupp’s website may use cookies and similar technologies necessary for website functionality, security and performance.

Cookies are small files placed on your device when you visit a website. They may be used to:

• Keep the website functioning correctly
• Maintain website security
• Remember basic preferences
• Understand how visitors use the website
• Measure website and campaign performance
• Improve content and user experience

You can control or delete cookies through your browser settings. Blocking certain cookies may affect how some website features function.

If we introduce non-essential analytics or advertising cookies that require consent, visitors will be given an appropriate choice through a cookie notice.

5. Website Analytics

Marketupp may use website analytics tools to understand general visitor behaviour, such as which pages are visited and how users reach the website.

Analytics information is used to improve website content, navigation, performance and marketing decisions. We do not use analytics information to identify visitors unnecessarily.

If additional analytics, remarketing or advertising technologies are introduced, this Privacy Policy and the website’s cookie notice may be updated accordingly.

6. How We Share Information

Marketupp does not sell, rent or trade your personal information.

We may share limited information with trusted service providers when it is necessary to operate the website or deliver an agreed service. These providers may include:

• Website hosting providers
• WordPress tools and plugins
• Email and communication platforms
• Contact-form providers
• Scheduling platforms
• Cloud-storage services
• Project-management tools
• Analytics and website-security providers
• Payment or accounting service providers
• Professional legal or financial advisers

These providers receive only the information reasonably required to perform their function.

We may also disclose information where required by law, a valid legal process or a government authority, or where reasonably necessary to protect Marketupp, our clients, website visitors or others from fraud, misuse, security threats or unlawful activity.

7. Data Retention

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

For example:

• Enquiry information may be retained while we respond and follow up
• Client information may be retained throughout the working relationship
• Project and payment records may be retained for accounting, contractual or legal purposes
• Technical logs may be retained temporarily for website security and troubleshooting

When information is no longer required, we may securely delete or anonymise it, unless continued retention is required by law or for an ongoing legal or contractual matter.

8. Data Security

Marketupp takes reasonable steps to protect personal and business information from:

• Unauthorised access
• Misuse
• Accidental loss
• Unlawful disclosure
• Alteration
• Destruction

These steps may include access controls, secure platforms, updated website software, strong authentication and limited access to project information.

However, no website, email system or online storage method is completely secure. We cannot guarantee absolute security for information transmitted over the internet.

9. Your Rights

You may contact Marketupp to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Correct inaccurate or incomplete information
• Update outdated information
• Request deletion of information that is no longer required
• Withdraw consent where processing is based on consent
• Opt out of promotional communication
• Raise a concern about how your information has been handled

We may need to verify your identity before processing a request.

Some information may need to be retained where required for legal, accounting, contractual, security or dispute-resolution purposes.

10. Marketing Communication

Marketupp will not add you to promotional email or messaging lists merely because you submitted a service enquiry.

If you separately agree to receive marketing communication, you may withdraw your consent at any time by using the unsubscribe option or contacting us.

Withdrawing from promotional communication will not prevent us from sending important messages related to an active enquiry, contract, payment or project.

11. Third-Party Websites

Our website may include links to social media platforms, portfolio projects, scheduling tools or other third-party websites.

Marketupp does not control the content, security or privacy practices of these external websites. Visiting an external website is subject to that website’s own privacy policy and terms.

We recommend reviewing the relevant privacy policy before providing personal information to a third party.

12. Children’s Privacy

Marketupp’s website and services are intended for businesses, professionals, creators and individuals seeking digital marketing services.

We do not knowingly collect personal information from children through this website. If we learn that a child has submitted personal information without appropriate authorisation, we will take reasonable steps to remove it.

13. International Service Providers

Some website, communication, analytics or cloud service providers used by Marketupp may process information on servers located outside India.

Where this occurs, we take reasonable steps to use reputable providers and limit the information shared to what is necessary for the relevant service.

14. Changes to This Privacy Policy

Marketupp may update this Privacy Policy if:

• Our website or services change
• We introduce new tools or features
• Our information-handling practices change
• Applicable legal requirements change

The revised policy will be published on this page with an updated effective date.

We encourage visitors to review this page periodically.

15. Contact Marketupp

If you have a question, correction request, deletion request or privacy-related concern, contact Marketupp through our official Contact Us page:

Please mention “Privacy Request” in your message and clearly explain your request.

We will review and respond within a reasonable period, subject to identity verification and applicable legal requirements.